This Learning Lab is for those who are looking for ways to improve their strategic planning processes. Southcentral Foundation (SCF), an Alaska Native customer-owned health care system, has developed a strategic planning process that is flexible, completely transparent, involves all employees, is based on patient feedback, and operates in a continuous cycle that flows from one fiscal year into the next. This process has helped SCF manage change and implement improvements requested by patients while staying focused on the organization’s mission and vision.

In part due to its strategic planning and improvement processes, SCF has twice won the Malcolm Baldrige National Quality Award for performance excellence, in 2011 and 2017. SCF has achieved a patient satisfaction rate of 97 percent, as well as 95 percent employee satisfaction. This Learning Lab will provide an in-depth look at SCF’s strategic planning processes and how they support the offering of quality health care.

Learning Objectives:

  • Identify the core elements of SCF’s strategic planning process
  • Analyze the ways in which an efficient, flexible strategic planning process like SCF’s can improve the quality of health care services
  • Identify opportunities for improvement in strategic planning processes at their own organizations


Speakers: Sharon Fenn and Michelle Aregood, Southcentral Foundation

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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