Speaker: Megan Turby, M.S.Ed, CHC, CPHQ 

In this session we will discuss how to involve all leaders, managers and staff as appropriate to achieve continuous survey readiness in your healthcare setting. By implementing various regular chart reviews, observations, and education; everyone on your team can be confident and prepared any time a surveyor shows up for evaluation of your services and operations.

Learning Objectives:

  • How to coach key stakeholders for their role on the survey process.
  • Survey preparation techniques and how to implement them.
  • Best practices for collaborating with surveyors while on-site.
  • How to address survey findings and develop strong corrective actions.

Refund/Cancellation Policy

NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 847.375.4720 or info@nahq.org with questions prior to purchase.

Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at info@nahq.org or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.

Product Details

Product Information
Education​, Learning Lab

1.00 CPHQ credits

0.00 CNE credits

0.00 ACHE credits

0.00 CME credits


$0.00 - Members

$39.00 - Nonmembers

Subscription Terms

12 months

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