Hazel Crews, PT, MHS, MHA, CPHQ
Hazel Crews, PT, MHS, MHA, CPHQ
Hazel Crews, PT, MHS, MHA, CPHQDirector of Quality & Innovation
Hazel Crews is a healthcare quality and patient safety leader with more than 28 years of experience advancing quality outcomes across managed care, hospital, and clinical settings. Having practiced on the front lines during the formative years of healthcare quality measurement and value-based care, she has experienced firsthand the evolution of quality from an emerging concept to a central driver of healthcare transformation. This unique perspective has shaped her commitment to ensuring that quality initiatives remain focused on what matters most—safer care, better outcomes, and improved patient experiences.
As a healthcare executive, Hazel has led strategic initiatives spanning quality improvement, patient safety, accreditation, regulatory compliance, infection prevention, population health, and performance optimization. She has served in leadership roles across provider and payer organizations, including serving as a Patient Safety Officer, where she championed cultures of safety and high reliability.
A Certified Professional in Healthcare Quality (CPHQ), Six Sigma Green Belt, and nationally recognized speaker, Hazel is widely respected for her ability to bridge clinical practice, data analytics, and operational strategy. Throughout her career, she has been selected to serve on national Technical Expert Panels and advisory groups, contributing to the development, evaluation, and refinement of quality measures and improvement strategies that advance patient-centered care and healthcare excellence. Her contributions have helped inform efforts to measure what matters most and strengthen the impact of quality improvement initiatives across the healthcare continuum.
With advanced training in healthcare administration, clinical practice, healthcare ethics, and value measurement, Hazel is passionate about helping organizations transform data into meaningful action, improve outcomes for diverse populations, and create safer, more reliable care for every patient.
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