M. Jelissa Cummings, RN, MSN, MHA, CPHQ
M. Jelissa Cummings, RN, MSN, MHA, CPHQ
Sr. Director, Quality and Safety Improvement - Kaiser Permanente
Cummings is a Senior Director of Quality & Safety Improvement at Kaiser Permanente, where she leads regional patient safety and high reliability efforts across Northern California. In her role, she partners closely with frontline leaders and staff to translate High Reliability Organization (HRO) principles into practical, measurable behaviors that improve safety, reliability, and staff engagement. Cummings co‑led the design, testing, and implementation of Kaiser Permanente Northern California’s HRO Maturity Assessment, a tool created to help teams understand their current state of reliability and identify meaningful next steps for improvement. Her work focuses on moving beyond training to sustainable culture change by integrating just culture, error prevention, and learning systems into daily operations. Cummings brings real‑world experience supporting diverse care settings and is uniquely positioned to share lessons learned from implementing an HRO maturity model at scale while keeping frontline realities at the center.
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