ROI-Q: Systems-Based Strategies for Elevating Patient Experience Through Quality

Improving patient experience requires more than individual interactions—it demands a systems-based strategy that aligns with quality goals and organizational priorities. This session will explore how patient experience intersects with quality improvement and strategic planning to drive better outcomes. Attendees will learn practical approaches to enhancing provider communication, including team-based care models and standardized workflows, that foster clarity, empathy, and satisfaction. The session will also address the balance between risk management and patient-centered care, offering strategies to reduce defensive practices while building trust and improving quality.

Speakers

Steve Meth, JD, MS

Vice President, Chief Patient Experience Officer- Johns Hopkins Medicine

Speaker Type:
  • Virtual Live
April M. Taylor, MS, MHA, FACHE, CMQ/OE, CLSSBB, CPPS, CPHQ

Vice President, Quality and Patient Safety - The Johns Hopkins Hospital

Speaker Type:
  • Virtual Live
Event Details

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