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  • Understand the Variability Among Your Quality Team Through Workforce Accelerator

    Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!

  • NAHQ Organizational Membership Subscriptions

    Did you know there are five generations of independent contributors working in hospitals that have been trained differently or not at all in quality and safety?  Join Jennifer Pitts, NAHQ's vice president of programs, products, and certification, to understand this new membership model which will help teams of 10+ to learn common standards, speak a […]

  • Executive Boot Camp

      How can you make sure your organization is aligned and effective at meeting your goals? This expert-led, 1 ½ day boot camp will walk you step-by-step through how to leverage the industry standard NAHQ Healthcare Quality Competency Framework™ to create your own quality business plan. Assess the work your team is currently doing and identify gaps  Determine the processes, […]

  • NAHQ Insider Live

    Join members of our Board of Directors and NAHQ CEO Stephanie Mercado for this insightful discussion and Q&A session. You'll hear about the exciting progress NAHQ has made in elevating the profession and advancing the discipline of healthcare quality & safety and learn how together, we can make an even bigger impact in achieving better […]

  • NAHQ: CPHQ Info Session

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to […]

  • NAHQ: CPHQ Recertification FAQ Session

    Recertifying is essential. Protect your credential. The CPHQ validates your knowledge of healthcare quality and demonstrates your dedication to the field. As the profession of healthcare quality rapidly changes, it is vital that you maintain the skills and credibility gained through the CPHQ by recertifying the credential. This valuable session is specially designed to guide […]

  • NAHQ next 2024

    NAHQ next 2024 September 9 - 11, 2024   Each year NAHQ next features a premier roster of high-caliber, credentialed and visionary speakers who bring hard-hitting, assumptions-challenging messages on the state of healthcare and its future. NAHQ next 2024 will be a virtual-only event. Registration is now open! Learn more

  • Better Quality Through Better Measurement Online Course with Coaching

    In this program, you will discover what quality measurement is and why it matters, how to set a clear and achievable aim, how to define a family of measures tightly linked to your aim, how to choose and collect the right data, and how to display and analyze your data in run and control charts […]

  • Healthcare Quality Week 2024

    Save the Date! Healthcare Quality Week (HQW) is a dedicated time to acknowledge the progress made by healthcare and quality professionals toward improving patient outcomes and to prepare ourselves for the many challenges and opportunities that lie ahead. Learn more about the event.   Healthcare Quality Week History Healthcare Quality Week was established by the […]

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ: CPHQ Info Session

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to […]

  • NAHQ Learning Lab – What Does Good Quality Mean to You?

    Speaker: Tanya Stinson, MHQS, CMBB, MCBA, CRP  This presentation will discuss the use of the Voice of Customer tool, along with Lean and Six Sigma methods to eliminate wastes, errors, and inefficiencies from day-to-day processes. Learning Objectives: Learn what a process is, what Lean and Six Sigma are, and how to use the methodology to eliminate […]

  • NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of virtual courses: NAHQ Micro-Credentials. Learn about them and […]

  • NAHQ insider live

    Join NAHQ CEO Stephanie Mercado and NAHQ President Patricia Resnick for NAHQ insider live. This open forum gives you an inside look into the latest and greatest things NAHQ is doing to elevate the profession and advance the discipline of healthcare Quality & Safety. You’ll hear what it means to you and impactful ways you […]

  • AI-Powered Insights: Redefining Patient Experience Analysis

    Learn how artificial intelligence tools can improve quantitative and qualitative analysis of patient experience data. Objectives: Participants will be able to describe the benefits and drawbacks of using AI in healthcare Participants will be able to describe how AI tools can improve data analysis

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ Learning Lab – CMS Patient Safety Structural Measure Information Session

    Speaker: Michelle Schreiber, MD | Kathleen M.B. Balestracci, PhD, MSW Details: This session will feature Dr. Michelle Schreiber, Deputy Director of the Center for Clinical Standards and Quality (CCSQ) and Director of the Quality Measurement and Value-Based Incentives Group (QMVIG) at CMS. Dr. Schreiber will provide an in-depth look at the measure’s components and its […]

  • NAHQ Learning Lab – The CMS TEAM Model: Quality, Care Coordination, & Care Transitions

    Speaker: Patty Resnik, MJ, MBA, FACHE, RRT, CPHQ, CHC, CHPC, CMAC  Details: Join NAHQ Board President, Patty Resnik, for an overview of the CMS Transforming Episode Accountability Model, and a discussion around the quality requirements for the program. The TEAM supports people with traditional, fee-for-service Medicare undergoing selected surgical procedures with a focus on better […]

  • InAHQ | Healthcare Quality Management: CPHQ Review

    This workshop is designed to help prepare you for the CPHQ exam, or to provide an orientation to the role of a healthcare quality professional. Dr’s. Townsend and Geiselman will: *Discuss accreditation, recognition programs, and continuous readiness for quality oversight; *Guide you in developing a plan to collect, interpret and use data; *Describe how to […]

  • NAHQ Learning Lab – Advanced Data Science for Healthcare Quality Improvement

    Speaker(s): Mark Sendak, MD, MPP | Emily Sterrett, MD | Will Knechtle, MBA, MPH  Details: Healthcare delivery organizations (HDOs) are rapidly integrating artificial intelligence (AI) into clinical and operational workflows. However, many HDOs lack AI product lifecycle management capabilities, and the return-on-investment associated with AI implementation is highly variable. In this session, an interdisciplinary team of […]

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ: CPHQ Info Session – Prep and Exam FAQs | March 2025

    Individuals with the Certified Professional in Healthcare Quality® (CPHQ) credential are more likely to hold higher job titles than those who do not have it. Set yourself up for success in advancing your career by earning the CPHQ: the only accredited certification in the profession of healthcare quality. Learn more about what it takes to […]

  • AzAHQ | The 6th Aim of Quality: A Deep Dive Nurse Film Experience

    Explore the 6th aim of quality in healthcare, focusing on bringing light to health equity. This presentation will highlight the film journey of a healthcare quality professional and documentarian uncovering the real voices of registered nurses of African descent, lived experiences, and perceived barriers affecting access to high-quality care in the local and global community.

  • NEAHQ | Uncovering the Cause – Using Performance Improvement Tools for Root Cause Analysis in Healthcare

    Root Cause Analysis plays a critical role in improving patient safety and care quality. Join us to learn how performance improvement tools are applied to identify and address the root causes of specific hospital-related issues through case studies. Participants will be able to: • Understand the Importance of Root Cause Analysis (RCA • Explore Key […]

  • Transforming Healthcare Quality with NAHQ’s Workforce Accelerator®

    Learn how NAHQ’s data-driven solution results in improved healthcare outcomes, safety, and delivers millions back to the bottom line for organizations like yours. Find out how this flexible, scalable solution will help your organization activate the industry standard Healthcare Quality Competency FrameworkTM. Hear from an organization that has achieved impressive results, and have the opportunity […]

    Free
  • OrAHQ | Smart Design, Better Outcomes: The Power of Human Behavior

    Topics to be covered: Quality Leadership and Integration-Stakeholder engagement; identifying resource needs to improve quality. Performance and Process Improvement: Establish teams, roles, responsibilities, and scope. Patient Safety: Integrate safety concepts […]

  • NEAHQ | Tools to Manage Change: Barriers to Success

    Change management in healthcare is essential for improving healthcare quality by enabling smooth transitions, reducing resistance, and ensuring sustained improvements. A well-planned approach to change benefits patients, providers, and the […]

  • NAHQ Insider Live April 2025

    Virtual

    The pressures on the healthcare industry, and especially Quality, are greater than ever. As the professional home for all who work in healthcare Quality & Safety, NAHQ is here for you. We […]

  • Advizor1 LLC | Accreditation Foundation 101

    This foundational program is designed for those individuals who are new to healthcare accreditation/regulatory compliance. The focus will be on the Joint Commission processes, with introductory information on Centers for […]

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • AzAHQ | Emerging Technology and Tools: What Are the Risks?

    Join us at the AzAHQ 2025 Spring Conference to explore the latest advancements in digital health, human factors, compliance, and emerging health technologies. This event features expert speakers, interactive discussions, […]

  • NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free
  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ next 2025 Info Session

    Virtual

    Positioning You For What’s Next NAHQ next is the premier industry event addressing the most urgent and important issues facing healthcare today. The 2 ½ day virtual event is packed […]

    Free
  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • NAHQ Learning Lab – Driving Change in Healthcare Part 3: Implementing & Sustaining Change Across Disciplines

    Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS Director of Quality, Patient Safety and Clinical Performance Improvement Suburban Hospital, Johns Hopkins Medicine Principle Staff Armstrong Institute for Patient Safety and Quality Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow Lean Six Sigma Black Belt Sharp HealthCare The final session of the Driving Change in Healthcare series, the focus […]

  • AzAHQ | Perspectives in Transitions of Care

    This session will summarize why ongoing collaboration between acute and post-acute care settings is important to ensure effective communication to identify common drivers for readmissions, including conditions most frequently related to readmissions, such as sepsis and heart failure. The session will close with sharing tools and resources to assist your organization in your care coordination […]

  • PAHQ | The Top 10 Health Technology Hazards for 2025: Managing the Risks Associated with AI and Other Hazards

    Health technologies play a critical role in patient care—but they also can be a key contributor to adverse events if organizations do not proactively identify possible sources of danger or difficulty with those technologies and take steps to minimize the risks. This session will inform participants about several high-impact health technology hazards and help them […]

  • NCAHQ | Leveraging QI Tools to Improve Personal Health

    Hosted by the North Carolina Association for Healthcare Quality (NCAHQ). This webinar explores how principles of Quality Improvement (QI)—traditionally used in healthcare systems—can be adapted for personal and professional self-care practices. There will also be a discussion on how to use data-driven decision-making and continuous improvement frameworks to create and evaluate a customized self‑care plan.

  • MAHQ | Breaking Down Barriers in ED Efficiency – Movement is Progress

    During the session, participants will learn to: Understand key principles for implementing change in high-acuity settings Apply evidence-based strategies to lead and sustain ED improvements Identify and overcome common barriers to patient flow Explore innovative models that enhance ED efficiency and staff support Improve patient experience through timely transactions and clear communication

  • Medisolv | Medisolv Healthcare Reporting Conference (HERE)

    The HERE Conference is Medisolv’s annual virtual event for healthcare quality leaders who refuse to settle for “good enough.” Over two days, you’ll hear from national voices like NAHQ and […]

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • OrAHQ | CPHQ Review Course

    This is a review session for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam, or who want to expand their existing quality management […]

  • NAHQ next call for abstracts

    Are you passionate about healthcare Quality & Safety improvement? Share your innovative ideas, groundbreaking research and best practices in healthcare Quality & Safety improvement at NAHQ next. Submit your abstract […]

  • NAHQ: CPHQ Virtual Instructor-Led Review Course

    NAHQ’s virtual, instructor led CPHQ Review Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in […]

  • NAHQ Info Session: NAHQ Micro-Credentials

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them and our latest program: Regulatory & Accreditation, powered by Joint Commission, when you join us for this free info session. You'll hear from NAHQ Senior […]

    Free
  • Vastian | Quality’s Economic Value: Making the Business Case for Compliance

    Join us for an insightful webinar to explore how Quality delivers measurable economic, operational, and clinical value—enhancing patient safety, improving clinical outcomes, reducing harm-related costs, ensuring compliance, and protecting your organization’s reputation. What if Quality was your organization’s most profitable investment and respected as a strategic asset? Learn how this shift drives measurable impact—clinically, operationally, […]

  • NAHQ Learning Lab – Elevating Quality Through Proactive Risk Management

    Speaker: Jamie M. Verdi, JD, LLM, CPHRM Vice President of Risk Management Emory Healthcare - Office of Quality Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Part II

    This is the second webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part II will review the importance of conducting a thorough risk assessment prior to utilization of AI, how to identify risks associated with AI use in healthcare, and how […]

  • AzAHQ | The Structure of Success: Defining Team Roles to Navigate Process Change

    Learn about a strategic blueprint for enhancing performance and process improvement in an evolving healthcare environment. Explore practical methodologies for establishing effective improvement teams, clearly defining their roles and responsibilities, and scoping their work to maximize impact and efficiency. healthcare system.

  • Leveraging the NAHQ Framework to Strengthen Practice, Growth, and Impact

    Speakers: Carole Guinane, RN BSBA MBA BBSS CPHQ Founder and CEO, White Bee LLC  Jaclyn Hunter, MSHI RN CPHQ Senior NAHQ Navigator, NAHQ  This first webinar of a two-part Learning Lab series explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and […]

  • Quality Strategic Priorities & Strategy Deployment

    Introduction and overview of alignment improvement efforts to strategic priorities and utilizing strategy deployment to create an infrastructure and roadmap that engages all levels of leadership while empowering front-line stakeholders to make sustainable improvements.

  • NAHQ Insider Live

    NAHQ’s 50th anniversary is a profound milestone not just for NAHQ but for healthcare Quality & Safety as a whole. Join NAHQ CEO Stephanie Mercado as she reflects on how far we have come and shares an exciting new suite of solutions from NAHQ designed to help individuals and organizations build the capabilities needed for today and the future. Josh Berlin from Rule of […]

  • A Quality Improvement Project to Increase SMART Prescription at Discharge for Children admitted for Asthma Exacerbation

    Dr. Katherine Pumphrey will review a quality improvement (QI) project that increased single maintenance and reliever therapy (SMART) prescription at discharge for eligible pediatric patients admitted for asthma exacerbation, including in demographic strata where disparities are often observed. This project will highlight how (1) stakeholder analysis directly informs project design and (2) QI methodology can […]

  • Readiness Redefined: Modern Strategies for Sustained Accreditation Compliance

    Attendees will gain practical insights into how a modern Quality Management System (QMS) can reduce manual burden, improve visibility, and create defensible, always-on compliance—without adding work for already stretched teams. If your role involves answering to regulators, executives, or the board, this webinar will provide strategies to elevate oversight while enabling your teams to focus […]

  • May 2026 CPHQ Prep Virtual Class

    NAHQ’s instructor led CPHQ Prep Virtual Course connects you with expert instructors in an online classroom setting and is designed to support those planning to take the Certified Professional in Healthcare Quality® (CPHQ) Certification Examination. Based on the current CPHQ content outline, this course provides a review of essential healthcare quality concepts and offers valuable […]

  • Large-Scale Improvement Efforts and a Culture of Improvement

    Learn how to build a strategy deployment roadmap that connects large-scale improvement efforts — Value Stream Analysis Events, Projects, and Rapid Process Improvement Events — directly to organizational strategic priorities. This session explores how leaders can move from planning to execution by structuring engagement around the work that drives the biggest impact.

  • A Healthy Preoccupation with Failure: Leveraging FMEA to Drive Safety

    FMEA is often treated as a regulatory compliance task—today’s program reframes it as a strategic, operational capability. The goal is to elevate FMEA from a Quality tool to an enterprise risk discipline—one that improves safety outcomes, strengthens regulatory confidence, and drives operational reliability. Most serious events are preceded by weak signals—variation, workarounds, and near misses. […]

  • Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety

    Speaker: Josh Berlin, JD Chief Executive Officer, rule of three, LLC Healthcare organizations are facing a convergence of increased pressures—margin expectations, workforce instability, digital transformation and AI adoption; care delivery fragmentation; shifting regulatory expectations and reimbursement models; all while continuing to improve patient care. Join Josh Berlin, CEO rule of three, for the 2nd webinar […]

  • OrAHQ | Ethics and Compliance of AI Use in Healthcare Settings Part III

    This is the last webinar in a 3-part series addressing the role of Ethics and Compliance when considering the use of AI in a healthcare setting. Part III will discuss protective measures and risk mitigation strategies if choosing to use AI in your healthcare organization. Cost is free to members of the following organizations: MAHQ, […]

  • Advancing Health Equity: Data-Driven Strategies to Reduce Disparities

    Join us for an inside look at how Blue Cross & Blue Shield of Rhode Island is advancing health equity through a data-driven, action-oriented approach. This session will highlight how equity is embedded into organizational strategy. Attendees will learn how data informs our Healthcare Quality and Access efforts and drives initiatives aimed at reducing disparities […]

  • The Constancy Effect: How Nursing’s 24/7/365 Presence Promotes Quality and Safety

    In this webinar, we reframe reliability in healthcare by distinguishing nurse constancy from traditional notions of consistency and standardization. Rather than focusing on episodic policies, audits, or initiatives, this session explores how the continuous presence and attentiveness of nurses operationalize high‑reliability principles in real time—before metrics change and before harm occurs. Participants will see how […]

  • Small-Scale Improvement Efforts and a Culture of Improvement

    Turn strategy into daily action. This webinar will focus on the strategy deployment roadmap and leadership engagement involving small-scale improvement efforts. Explore small deep dives, PDCA’s, Just-Do-It’s, Just-Stop- It’s, and Improvement Huddles as methods to Continuous Daily Improvement and creating a culture of improvement within a microsystem. Leave with practical approaches you can put to […]

  • NAHQ lnfo Session: Patient Safety Micro-Credential

    Now you can delve deeper into each of the 8 domains of the Healthcare Quality Competency Framework™ through our growing portfolio of short, virtual courses: NAHQ Micro-Credentials. Learn about them […]

    Free
  • 8th Global Congress On Pediatric & Neonatal Care

    We are excited to announce the 8th Global Congress on Pediatrics & Neonatal Care, taking place July 22–23, 2026, in Tokyo, Japan, and online. Theme: “Shaping the Future of Child […]

  • AI-Enhanced Incident Reports: Identifying Root Causes and Tracking Trends

    This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System as the case study, the presentation explains how a homegrown AI tool (“AskNick”) is integrated with RL Solutions to analyze incident reports using natural language […]

  • Leadership Development and a Standard Work Foundation

    Join the Ohio Association for Healthcare Quality (OAHQ) for a focused presentation on practical leadership development. Discover how the most effective healthcare quality leaders are cultivated through active participation in […]

  • Learning Lab Part 3: Turning Safety Learning into Sustained Improvement

    Virtual

    Speaker:    Dr. Panissa Caldwell, DHA MHA BSN RN CSHA Senior Director of Clinical Operations Novant Health  Description: Improving patient safety does not stop at identifying risks or responding to events. The real impact comes from how organizations communicate, engage, and ensure that learning leads to lasting change. In this final part of the three-part Learning […]