Stephanie Mercado

Stephanie Mercado

Stephanie Mercado, CAE, CPHQ, is the Chief Executive Officer of the National Association for Healthcare Quality® (NAHQ), the leading organization elevating the profession and advancing the discipline of healthcare quality and safety. Under her leadership, NAHQ sets...
Emmett T. Ervin

Emmett T. Ervin

Ervin is vice president of clinical and regulatory compliance for the University of Maryland Medical System in Baltimore. As NAHQ’s president, he has devoted more than 30 years as a strong patient advocate in a variety of settings. His roles have focused on quality,...
April M. Taylor

April M. Taylor

April Taylor, FACHE, CMQ/OE, CLSSBB, CPPS, CPHQ is the chief operating officer at The Johns Hopkins Hospital in Baltimore, Maryland. In this role, she provides leadership for ensuring quality and improving care through data analytics, transparency, and collaboration....