Collaborative Strategies for Organizational Success: Driving Success through Team-Based Initiatives
In 2019, Corewell Health in West Michigan (CHW) Quality, Safety, and Experience (QSE) metrics were average, and the department struggled with identifying critical tasks, leading to duplicated efforts and unclear priorities. The QSE department launched the improvement Hub (iHub) to enhance organizational effectiveness. iHub, initially a report-out structure, transitioned to a fully virtual format in 2020 due to the pandemic and aligned with the Institute of Healthcare Improvement (IHI) Model by 2024. In 2024, 29 projects were completed, and a survey showed positive perceptions of iHub.
Speakers
Adrien Ross, MSN, RN, CPHQ
Lead, Quality Improvement Specialist - Corewell Health
Melissa Dykman, MSN, RN, CEN
Quality Improvement Specialist - Corewell Health
Ryan Hampton, MBA
System Director of Quality - Corewell Health
Cheryl Peavler, DO
Medical Director Acute Care Medicine Quality - Corewell Health
Event Details
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Performance and Process Improvement
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Location Virtual
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Organizer NAHQ Next
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