What it Really Takes: A Conversation on Sustaining Quality & Safety System-Wide
As health systems face mounting pressure to improve outcomes, reduce variability, and drive accountability, the definition of "quality of care" is evolving. In this engaging panel discussion, leaders from University Hospitals Health Systems, USA Health, and Children’s Nebraska share how they're moving beyond traditional quality silos to build an organizational mindset around safety, reliability, and performance.
Learn how these systems are:
- Defining and measuring quality in a complex care environment
- Sustaining momentum amid change fatigue and competing priorities
- Driving cultural transformation from the front lines to senior leadership
- Leveraging connected data and insights to identify and reduce variation in care
- Preparing for the future of quality through AI, predictive analytics, and more
This session offers actionable strategies and real-world lessons that will inspire and equip you to strengthen your own quality journey. Whether you're leading a department or driving system-wide change, this is a can't-miss conversation for today’s healthcare quality professionals.
Speakers
Cheryl Kirchner
Solutions Consultant - RLDatix
Khaliah Fisher-Grace
Director, System Policy, Quality Improvements & Operations - University Hospitals Health System
Wendy Frasure
Policy System Administrator - University Hospitals Health System
Freda Juba
Policy & Publications Coordinator - University Hospitals Health System
Michael Chang, MD, FACS
System Chief Medical Officer and Associate Vice President for Health Affairs - USA Health
Chris Malanuk
SVP Solutions Advisory Consultant - RLDatix
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