Leveraging TAs for Staffing Optimization: Cost Reduction and Increased Patient Access
Learning Approach: Process Improvement
Problem Statement: Limited patient access due to staffing shortages and inefficient workflows necessitates leveraging TAs to optimize patient flow, care coordination, reduce readmissions, and enhance the patient experience.
Methodology: Using Lean Six Sigma and Agile methodologies, improving workflow efficiency, allowing nurse navigators to focus on complex patients, and indicating improved staff satisfaction.Implementation: Enhanced TA roles leverage the implementation of an evidence-based care coordination model.
Results/Impact: Patient encounters rose 20%, saving $6,000 monthly due to lower TA costs vs. RNs. Strongly agree - TA confidence rose 14.3 percentage points on a Likert scale after training.
Speakers
Director of Community Health Quality Improvement - HMH
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