Building a Culture of Safety Insights from the AHRQ Safety Culture Survey
A strong safety culture is directly linked to reduced medical errors, improved patient outcomes, and higher staff engagement. The AHRQ HSOPS 2.0 provides a structured, data-driven approach to measure safety culture in healthcare settings.
Session includes presentation of how to incorporate AHRQ survey 2.0 questionnaire to the organization, methodology to administer survey, Determine Resources and Scope, Survey population and Sampling, Data Collection Methods including Clean and Validate the Data. Code the response for Positive worded and Negatively Worded Calculate Item Percent Positive Scores - "Percent positive", Communication - Intent, Question and weekly response rate and how to interpret the result.
Tool: Narayana Health Employee engagement tool powered by - inFeedo which is an AI-powered employee experience platform that helps organizations improve employee engagement, retention, and workplace culture. It primarily uses an AI chatbot named Amber and Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture (HSOPS) 2.0.
Problem: Healthcare settings prioritize efficiency over patient safety, leading to preventable errors because healthcare professionals fear blame or punishment when reporting errors. Structured methodology is required to understand staff engagement and barrier to safety culture. Assessment helps us to understand employee perception regrading leadership support, department and team level safety, mindset.
Tool Selection: The Agency for Healthcare Research and Quality (AHRQ) (HSOPS) 2.0, standardized tool used globally to assess safety culture in healthcare setting, it Provides comprehensive metrics, benchmarking structured, reliable data collection. inFeedo Enhances data collection due to Automation and Scalability, Proactive Employee Listening, Continuous Monitoring, Predictive Analytics, Actionable Insights for Leadership,
Usage: AHRQ HSOPS 2.0 was mapped in infeedo - trigger sent to all employee digitally on their official email and phone number. AI Coded responses for negatively worded through AI. AI chatbot Amber continuously ensure follow up and provided weekly insight. Predictive analytics score provided as mood and pulse score.
Results: Response rate - 72.1 % from all categories of staff, Mood score - 4.0/5.0 and Pulse score - 81/100 and hospital Management support 86/100. Incident reporting 85/100Continuous follow up from AI chatbot and weekly insight to the coordinator, self-explanatory question. Clinical Team involvement and number of questions in survey.
Speakers
Vice President - Group Quality and New Initiative - Narayana Health
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Patient Safety
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Location Virtual
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Organizer NAHQ Next
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