Chaos to Coordination: Using Continuous Improvement to Optimize Patient-Centered Flow in the ED

The ED throughput initiative improved patient safety, patient experience, and operational efficiency by reducing wait times and length of stay in the ED by leveraging DMAIC continuous improvement methodology and HRO principles. By reducing delays, preventable harm was reduced, and rate of patients leaving before treatment was complete dropped significantly. Measurable clinical efficiency gains and a sustained improvement in patient experience scores as well as a renewed confidence in ED care by our community in the most highly populated area of our county with the highest health disparities was seen. Safety was hardwired with streamlined triage and redesign of care.

Speakers

Danielle Geier, MSN, RN

Director of Quality Improvement - Northwest Hospital

Speaker Type:
  • HQ Best Practice Tools On-Demand
Mark Fisher, MSN, RN, CEN, TCRN

Director of Patient Care Services - LifeBridge Health

Speaker Type:
  • HQ Best Practice Tools On-Demand
Event Details

Related Events

You might also love these events.

Event Type:
  • HQ Best Practice Tools On-Demand
Many organizations struggle to move from quality data to operational change. This session describes how a quaternary academic medical center...
Event Type:
  • HQ Best Practice Tools On-Demand
For a total cost of care initiative, the Neurosurgery Department identified opportunities to reduce costs through improved use of the...
Event Type:
  • HQ Best Practice Tools On-Demand
The ED throughput initiative improved patient safety, patient experience, and operational efficiency by reducing wait times and length of stay...
Event Type:
  • HQ Best Practice Tools On-Demand
This Best Practice Tool demonstrates how a multidisciplinary team reduced pressure injuries by implementing a risk‑triggered Skin Integrity Huddle supported...
Event Type:
  • HQ Best Practice Tools On-Demand
Traditional, Root Cause Analyses (RCAs) often occur in isolation within individual events, leading to fragmented insights and limited impact on...
Event Type:
  • HQ Best Practice Tools On-Demand
We know that monthly direct report rounding with our employees leads to a better functioning work environment in which the...
Event Type:
  • HQ Best Practice Tools On-Demand
Sustaining continuous survey readiness across multiple accreditation programs requires structure, accountability, and repeatable processes. This session presents a practical, Excel-based...
Event Type:
  • HQ Best Practice Tools On-Demand
Patient and Family Advisory Council–led video storytelling enhances staff awareness of hospital acquired infections by highlighting the human impact of...
Event Type:
  • HQ Best Practice Tools On-Demand
We often hear we need to look outside the traditional “four walls” when it comes to improving quality of care....
Event Type:
  • HQ Best Practice Tools On-Demand
Opening a new, state-of-the-art multispecialty ambulatory facility outside the medical center campus required coordinated multidisciplinary efforts to address quality operational...
Event Type:
  • HQ Best Practice Tools On-Demand
Ambulatory Quality is challenging to define, with limited events reported and literature guiding organizations to mitigate errors, set quality standards....
Event Type:
  • HQ Best Practice Tools On-Demand
Workplace violence (WPV) is a global epidemic. The healthcare industry, accounting for 75% of WPV occurring in the U.S., grapples...
Event Type:
  • HQ Best Practice Tools On-Demand
This project evaluated the impact of implementing FallTIPS across three adult inpatient units to reduce unassisted falls, strengthen nurse–patient partnership,...