NAHQ Headquarters

8700 West Bryn Mawr Ave, Chicago, IL 60631

Approx. 4 miles from O’Hare International Airport


May 20: 8 am-4 pm

May 21: 8 am-12 pm

How can you make sure your organization is aligned and effective at meeting your goals?

This expert-led, 1 ½ day boot camp will walk you step-by-step through how to leverage the industry standard NAHQ Healthcare Quality Competency Framework™ to create your own quality business plan.

  • Assess the work your team is currently doing and identify gaps 
  • Determine the processes, infrastructure and development plans needed to improve outcomes and maximize ROI 
  • Effectively sell your solutions to all stakeholders, from leadership to frontline 

You will walk away with tangible action and communication plans to succeed today, and the industry-leading expertise for continued success. 

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Learning Objectives

  • Identify mechanisms to accelerate quality and safety through translation of executive priorities, aligned incentives, and leadership standards.
  • Explore knowledge gaps between the C-suite and front line and list approaches towards alignment for sustained operational success. 
  • Discuss strategies to create and maintain a culture that empowers the clinical and administrative workforce in diffusion of quality excellence throughout the organization. 
  • Discuss how to align an organization around a common purpose, values & build a strategy around quality & safety with the patient as the center.  
  • Discuss what is the leader standard work that keeps everyone aligned, reinforces the priorities & builds in sensitivity to operations through daily management systems that track leading indicators toward KPIs.  
  • Describe frameworks to execute quality as a business strategy and drive ROI through quality methods such as process waste reduction related to overuse and misuse of resources.  
  • Explore and discuss the opportunities and threats of artificial intelligence and other predictive models on quality, patient safety, and equity in care delivery. 

"You have to be out there and engaged with all key stakeholders, not just with your peers, but with healthcare executives as well. After all, we will do more together. We are a team."

Claire Lauzon-Vallone, RN, BSN, MBA, CCM, CPHQ
Vice President, Quality and Safety

i'm happy to explain...


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NAHQ Members


10.25 CPHQ Credits will be awarded.  
ACHE continuing education credits will be awarded pending approval.  
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Non-NAHQ Members


10.25 CPHQ Credits will be awarded.  
ACHE continuing education credits will be awarded pending approval.