External Options for Exam Preparation

Some suggested preparation for the CPHQ exam might include but should not be limited to the following resources:

  • JCI HBMSU International Health Care Quality Professional Certificate Program: Jointly designed by Joint Commission International (JCI) and Hamdan Bin Mohammed Smart University (HBMSU), this program offers an online training opportunity for individual healthcare workers to gain competencies in quality management and patient safety through practical training in the use of quality tools and methods. In addition to the evidence-based JCI quality management curriculum, the course includes preparation and registration costs for the exam for CPHQ certification. Enrollment is now open for a October 10, 2021 start date. Learn more and register
  • The Janet A. Brown Healthcare Quality Handbook: A Professional Resource and Study Guide 30th Edition, Brown, Janet A. and Mellott, Susan (2018)
  • Essentials of Managed Health Care (6th ed, 2013) , edited by Peter R. Kongstvedt.
  • Facilitating with Ease, Ingrid Bens (2018)
  • Preventing Medication Errors, Institute of Medicine. (2007).
  • Understanding Patient Safety, Robert Wachter. (2017).
  • Storytelling with Data, Cole N. Knaflic (2015)
  • The Quality Toolbox, Nancy Tague. (2010).
  • Lean Six Sigma Pocket Toolbook, Michael George, David Rowlans, Mark Price, & John Maxey. (2005).
  • The Memory Jogger™ 2, 2nd edition. Michael Brassard, (2010). www.goalqpc.com
  • The Healthcare Quality Book: Vision, Strategy, and Tools (3rd ed.) Maulik S Joshi, and Elizabeth R. Ransom (2014) ISBN-13: 978-1567935905; Publisher Health Administration Press.
  • Quality Chasm Series: Patient Safety—Achieving a New Standard for Care, Institute of Medicine. (2004).
  • The Team Handbook, 3rd edition, Peter Scholtes, Brian Joiner, & Barbara Streibel. (2004).
  • The Lean Enterprises Memory Jogger, Richard L. Macinnes & Carolann Scherer (2011).
  • Agency for Healthcare Research and Quality: www.ahrq.gov
  • Institute for Healthcare Improvement: www.ihi.org/Pages/default.aspx
  • Institute for Safe Medication Practices: www.ismp.org

You can also prepare using NAHQ's CPHQ Prep products.