Webinars

Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1.800.966.9392.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab.

If you haven't recently registered for a Learning Lab, it takes a few minutes to create an account and enroll in the webinar of your choice. Once you've created your account, the enrollment process will be even faster. We've created a short video that walks you through the steps of completing your enrollment successfully.

Please watch our brief video

Engaging Healthcare to Spread Innovative Quality Improvement Practices: Strategic Innovation Engine


Date/Time
: Thursday, August 10, 2017, Noon-1 pm CDT 
Speaker: Nicole Keane and Tennille Daniels
Member: $0 
Nonmember: $0

Attendees will learn about the Strategic Innovation Engine at CMS and the process for submitting their innovative healthcare practices for evaluation. The importance of AIM statement construction and a focused approach to measuring quality will be discussed. Participants will be encouraged to engage with the presenters via the chat and question functions to discuss untapped areas of quality improvement that could benefit from the spread of innovation.

Objectives:

  • Learn about CMS’s Strategic Innovation Engine and its role in spreading evidence-based innovations to the field
  • Discuss the importance of setting a goal and creating measures for quality improvement projects
  • Discuss with attendees untapped areas of quality improvement

Speakers:
Tennille D. Daniels, MPH, PMP is a Research Associate at IMPAQ International. She is an experienced manager of health care quality improvement and patient safety projects at the federal, state and local level. With over ten years of experience, she has successfully demonstrated expertise in program management, strategic planning and implementation, managing client/stakeholder relationships, meeting management and performance improvement. She currently serves as Project Director for the Strategic Innovation Engine, a CMS funded project, charged with rapidly deploying high value, high impact innovations through the Quality Improvement Network – Quality Improvement Organization (QIN-QIO) program and the broader health care community. Prior to IMPAQ, Ms. Daniels served as a Senior Program Manager with a focus on operations for the American Hospital Association(AHA)/Health Research & Educational Trust (HRET) Hospital Engagement Network, a $120 million dollar federally funded project by CMS as part of the Partnership for Patients Campaign.

Nicole Keane, MSN, RN, is an Associate – Nurse Researcher in HPOL who joined Abt in 2014. Currently, she is project director/task lead for CMS projects in healthcare quality, home health quality and value based purchasing. She presented at the CMS 2015 Quality conference, 'Bridging the Gap between Research and Quality Improvement to Drive Innovation and Accelerate Improvement.' She came from the Partners Healthcare Network and while at Partners worked on numerous quality improvement projects including, 'Managing CHF Home Care Patients via Utilization of a Clinician Care Bundle.' She previously sat on the Board for the Massachusetts Association for Healthcare Quality and has a strong interest in healthcare quality. Nicole created the MGH Equity in Action project for the Massachusetts General Hospital Patient Care Services department to facilitate equitable patient care at the bedside. Nicole holds a Master’s of Science in Nursing, Management, Policy and Leadership from Yale University.

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How to Market Yourself as a Healthcare Quality Professional


Date/Time
: Wednesday, October 18, 2017, 12:00-12:30 pm CDT 
Speaker: Debra Bulger, CPHQ 
Member: $0 
Nonmember: $0 

The competencies that healthcare quality professionals bring to work every day just might be the best kept secret in the organization! You are more than data collection and reporting. Your ability to define outcomes, predict performance and identify barriers that impede progress brings a unique perspective to strategic decision making. So, how do you promote those capabilities and secure a “seat at the table” to make sure you have a voice? Using a few proven marketing techniques, you can establish yourself as a trusted advisor and essential member of the leadership team.

Deborah Bulger, CPHQ, is the executive director of strategic programs for RelayHealth, a division of McKesson. She is responsible for the design and integration of programs that optimize the account management strategy for a large national client base spanning a broad portfolio of products and services. As a healthcare quality professional for over 30 years, her expertise includes leadership roles in medical technology, quality management, analytics consulting, and product management and marketing in both provider and vendor organizations. Deb was co-leader of the HQ Essentials Quality Review and Accountability competencies development and currently serves as a member of the NAHQ Competencies Commission.

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How to Effectively Communicate to C-Suite Executives


Date/Time
: Thursday, October 19, 2017, 12:30-1 pm CDT
Speaker: Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ 
Member: $0
Nonmember: $0

Getting quality face time with C-suite executives isn’t easy, so when you do get it, you want to make the most of it. In this 30 minute webinar you will learn how to effectively communicate with the C-suite to demonstrate your value and the importance of quality initiatives. The lively session will feature real world examples and impactful takeaways.

Cathy Duquette is currently Executive Vice President for Nursing Affairs for Lifespan. In this role, she is responsible for co-leading the system strategy for quality, safety and patient experience, as well as leading the organization’s efforts to implement Lean and Six Sigma across the health system. Dr. Duquette was certified as a Six Sigma Black Belt in 2014. She is an active member of NAHQ and was inducted as a NAHQ Fellow in 2013. Since 2010, she has served on the editorial board of the Journal for Healthcare Quality, currently serving as Associate Editor. She authored the leadership and management module of Q Solutions: Essential Resources for the Healthcare Quality Professional, 3rd edition (2012) and has been published in professional journals. She has served on a number of state and national task forces involving leadership development, hospital performance measurement, quality improvement, public reporting, and nursing workforce.

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Not a member? Join NAHQ and you’ll receive access to Learning Labs for free!

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. Please complete the entire purchase process at $0 in order to ensure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Industry Insight.

Holy MACRA! What Quality Professionals Need to Know about CMS’ Physician Quality Payment Program


Date/Time
: Wednesday, August 23, 2017, 12:00-1 pm CDT 
Speaker: Catherine Gorman-Klug RN MSN CPM 
Member: $0 
Nonmember: $0

A recent survey of finance and quality executives revealed a significant lack of knowledge around the implications of Merit-Based Incentive Payment System (MIPS), and that executives are not adequately prepared to meet several significant reporting requirements, namely capturing complete clinical documentation, developing business processes and provider awareness. During this session, you will learn:

  • What is MACRA?
  • Who is eligible to participate
  • Key differences between PQRS and QPP
  • Latest changes in the QPP proposed rule
  • Quality and finance professionals’ greatest areas of concern and misunderstanding
  • Quality reporting and clinical documentation considerations for MACRA Who should attend? Quality managers and directors
  • Who is eligible to participate
  • Key differences between PQRS and QPP
  • Latest changes in the QPP proposed rule
  • Quality and finance professionals’ greatest areas of concern and misunderstanding
  • Quality reporting and clinical documentation considerations for MACRA
Who should attend? Quality managers and directors

Cathy has over 30 years of experience in healthcare. She has extensive experience in project design, implementation, and management. In her current role as Product Manager, she is responsible for product strategy and product marketing for Nuance’s quality products. Previously, as a Corporate Director of Privacy and Data Security, she was responsible for compliance with requirements imposed by HIPAA, and other regulatory and accreditation standards for an integrated health system with over 7,000 employees. She holds a Master’s of Science in Nursing Administration from Seton Hall University.

Looking for Your On Demand Webinars?

Our brief video walks you through the steps of accessing the on demand versions of the Learning Labs and Industry Insights that you enrolled in. NAHQ members have unlimited access to these webinars while nonmembers can access them for one year.

View the video instructions