Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1.800.966.9392.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab.

If you haven't recently registered for a Learning Lab, it takes a few minutes to create an account and enroll in the webinar of your choice. Once you've created your account, the enrollment process will be even faster. We've created a short video that walks you through the steps of completing your enrollment successfully.

Please watch our brief video

How to Market Yourself as a Healthcare Quality Professional

: Wednesday, October 18, 2017, 12:00-12:30 pm CDT 
Speaker: Deborah Bulger, CPHQ 
Member: $0 
Nonmember: $0 

The competencies that healthcare quality professionals bring to work every day just might be the best kept secret in the organization! You are more than data collection and reporting. Your ability to define outcomes, predict performance and identify barriers that impede progress brings a unique perspective to strategic decision making. So, how do you promote those capabilities and secure a “seat at the table” to make sure you have a voice? Using a few proven marketing techniques, you can establish yourself as a trusted advisor and essential member of the leadership team.

Deborah Bulger, CPHQ, is the executive director of strategic programs for Change Healthcare. She is responsible for the design and integration of programs that optimize the account management strategy for a large national client base spanning a broad portfolio of products and services. As a healthcare quality professional for over 30 years, her expertise includes leadership roles in medical technology, quality management, analytics consulting, and product management and marketing in both provider and vendor organizations. Deb was co-leader of the HQ Essentials Quality Review and Accountability competencies development and currently serves as a member of the NAHQ Competencies Commission.


How to Effectively Communicate to C-Suite Executives

: Thursday, October 19, 2017, 12:30-1 pm CDT
Speaker: Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ 
Member: $0
Nonmember: $0

Getting quality face time with C-suite executives isn’t easy, so when you do get it, you want to make the most of it. In this 30 minute webinar you will learn how to effectively communicate with the C-suite to demonstrate your value and the importance of quality initiatives. The lively session will feature real world examples and impactful takeaways.

Cathy Duquette is currently Executive Vice President for Nursing Affairs for Lifespan. In this role, she is responsible for co-leading the system strategy for quality, safety and patient experience, as well as leading the organization’s efforts to implement Lean and Six Sigma across the health system. Dr. Duquette was certified as a Six Sigma Black Belt in 2014. She is an active member of NAHQ and was inducted as a NAHQ Fellow in 2013. Since 2010, she has served on the editorial board of the Journal for Healthcare Quality, currently serving as Associate Editor. She authored the leadership and management module of Q Solutions: Essential Resources for the Healthcare Quality Professional, 3rd edition (2012) and has been published in professional journals. She has served on a number of state and national task forces involving leadership development, hospital performance measurement, quality improvement, public reporting, and nursing workforce.


Big Data, Big Insight: Unlock the Power of Healthcare Analytics

Date/Time: Tuesday, November 7, 2017, 12:00-1 pm CDT 
Member: $0 
Nonmember: $89

The rapid adoption of EHR and acceleration of connected health and device have generated unprecedented volume and variety of data. Healthcare organizations are facing unique challenges and opportunities in the age of big data to maximize revenue, improve financial performance, manage population health, and improve the quality of care and patient experience. This session will present an overview of leveraging technologies and big data analytics in healthcare organizations and introduce best practices in healthcare management.

Sam King, MPH, MBA, CPHIMS, CPHQ, CHFP, FHIMSS, FHFMA, is a seasoned healthcare executive, faculty, and consultant with 30 years of experience in health IT, healthcare finance, big data analytics, artificial intelligence, and continuous quality improvement. His leadership roles included COO, CIO, VP of Analytics, Senior Director, and Director of Medical/Healthcare Informatics. He is a faculty at UC Irvine and USC Price School of Public Policy.

Currently, Sam is the Chief Information and Innovation Officer for a healthcare startup. He serves on Healthcare Financial Management Association (HFMA) National Advisory Council and President-elect of HFMA Southern California Chapter. He served on HFMA National Board of Examiners, National CHFP Exam Standard Setting Committee, and Region 11 Education Committee Chair. He served as President of Healthcare Information and Management Systems Society (HIMSS) Southern California Chapter, Chair of the HIMSS National Chapters Task Force, and on HIMSS National Davies Committee on the use of HIT and EHRs.

He received HFMA Follmer Bronze, Reeves Silver, Muncie Gold, and Founders Medal of Honor awards, as well as three Yerger Special Recognition awards. He received the 2012 HIMSS National Chapter Leader of the Year Award. Under his presidency, HIMSS Southern California chapter received HIMSS National Chapter of the Year award in 2011. He is a frequent speaker and moderator at national and professional conferences addressing health IT and healthcare finance challenges facing our society. He provides training for healthcare leaders in the US and internationally. He is an executive mentor to UC Irvine business school students.


Not a member? Join NAHQ and you’ll receive access to Learning Labs for free!

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. Please complete the entire purchase process at $0 in order to ensure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Industry Insight.

Holy MACRA! What Quality Professionals Need to Know about CMS’s Physician Quality Payment Program

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: Wednesday, August 23, 2017, 12:00-1 pm CDT 
Speaker: Catherine Gorman-Klug RN MSN CPM 
Member: $0 
Nonmember: $0

A recent survey of finance and quality executives revealed a significant lack of knowledge around the implications of Merit-Based Incentive Payment System (MIPS), and that executives are not adequately prepared to meet several significant reporting requirements, namely capturing complete clinical documentation, developing business processes and provider awareness. During this session, you will learn:

  • What is MACRA
  • Who is eligible to participate
  • Key differences between PQRS and QPP (MIPS & APMs)
  • Latest changes in the QPP proposed rule
  • Quality and finance professionals’ greatest areas of concern and misunderstanding
  • Quality reporting and clinical documentation considerations for MACRA Who should attend? Quality managers and directors
Who should attend? Quality managers and directors and physician office practice managers

Cathy has over 30 years of experience in healthcare. She has extensive experience in project design, implementation, and management. In her current role as Product Manager, she is responsible for product strategy and product marketing for Nuance’s quality products. Previously, as a Corporate Director of Privacy and Data Security, she was responsible for compliance with requirements imposed by HIPAA, and other regulatory and accreditation standards for an integrated health system with over 7,000 employees. She holds a Master’s of Science in Nursing Administration from Seton Hall University.

Member Registration Nonmember Registration

Regulatory Reporting 2018: There's No Turning Back

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: Thursday, September 7, 2017, Noon-1 pm CDT 
Speaker: Zahid Butt, MD, FACG and Ken McCormick
Member: $0 
Nonmember: $0

The requirements for regulatory programs have intensified year over year. IQR, OQR, MACRA, MIPS; the list of acronyms goes on and on. It’s difficult to keep up with these ever-changing requirements.

While this session will primarily focus on hospital and ambulatory care quality reporting in 2018, there are lessons on regulatory reporting that reach across the continuum of care. You’ll learn about the changes to the inpatient and ambulatory quality reporting programs and how they may impact care across the continuum. We will outline strategies that will help you prepare your hospital and clinicians for your best, most efficient reporting year yet.

Participants will see a review of 2017 with a look into common challenges faced by hospitals who have already reported their quality measures to CMS. You will also learn strategies for getting your entire team on board in 2018.


  • Review trends from 2017 quality reporting.
  • Gain insight into what quality reporting will look like in 2018.
  • Learn strategies to help you stay on top of changing reporting requirements year after year.

Dr. Zahid Butt, MD, FACG
President & Chief Executive Officer

Dr. Zahid Butt is a board-certified internist and gastroenterologist with 25 years of experience in health information technology (HIT). He is the former director of clinical informatics at St. Agnes Healthcare, a member of Ascension Health and has served on several government and private sector Health IT task forces. He is currently a member of the HIMSS Quality and Patient Safety Committee and chaired the HIMSS Performance Measurement Taskforce for three years.

He is a nationally-recognized expert in quality measurement and has served on several CMS Technical Expert Panels (TEP) to develop and maintain quality measures for future quality reporting programs. In recognition for his expertise in eCQMs Dr. Butt was appointed to The Joint Commission’s Pioneers in Quality Committee. Over the last 30 years, he has not only held a variety of leadership positions in diverse healthcare settings, but also successfully utilized technology to improve quality and efficiency in the office and hospital practice. He is uniquely qualified to provide key insights in the use of health IT to transition from volume- to value-based care delivery, regulatory reporting and payment models. In addition to regulatory quality reporting, his areas of expertise include healthcare data analytics and clinical decision support.

Ken McCormick
Executive Vice President of Client Services

Ken brings over fifteen years of technology experience in health care settings to Medisolv. Prior to joining Medisolv, Ken was Director of Information Systems and Lean for St. Agnes Hospital in Baltimore, MD. Ken has a proven track record of successful IT implementations and operation as well as demonstrated excellence in bringing people and technology together to help end users perform successfully in complex operational environments.

Ken is experienced in consulting to executive and senior level management to improve organizational effectiveness through enhanced organizational systems. While serving as Director at St. Agnes, Ken led numerous advanced clinical implementations including Bedside Medication Verification, Physician Documentation and CPOE. In 2008 St. Agnes received Stage 6 Electronic Medical Record (EMR) adoption recognition from HIMSS Analytics. Ken received a Bachelor of Science in Emergency Medicine from the University of Maryland and a Master of Science in Hospital and Health Services Administration from The George Washington University.

Member Registration Nonmember Registration

Looking for Your On Demand Webinars?

Our brief video walks you through the steps of accessing the on demand versions of the Learning Labs and Industry Insights that you enrolled in. NAHQ members have unlimited access to these webinars while nonmembers can access them for one year.

View the video instructions