Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar.

Experiences in Managing Integrated Quality/Safety Projects Across a Large Health System

Date/Time: Wednesday, March 29, 2017, Noon-1 pm CST 
Speaker: Carole S. Guinane, MBA RN CPHQ
Member: $0
Nonmember: $89

To survive in an industry challenged by increased transparency and a new set of rules levied by value driven strategy and reform, healthcare systems must consistently deliver higher quality, cost effective and efficient outcomes. Providers have to be good at doing more with less. This presentation will provide a success story, sharing what worked in defining structure, process and outcomes, to reduce hospital acquired VTE’s through a multidisciplinary system approach.

  • Review the system level structural and tactical approach used for delivering information and deploying clinical change.
  • Enhance comprehension on how to engage physicians around the system for their buy in and address any concerns before a clinical algorithm was approved.
  • Clarify how to set objectives and deliverables, define the project scope, identify resources, surface risks and barriers, develop a budget and establish a timeline for successful completion of a large scale project.
  • Appreciate the value of using scientific evidence information, subject expert knowledge, process information, innovation ideas, and consensus tools.

Carole S Guinane has extensive experience at the corporate vice president and vice president levels at health care systems in Virginia, North Carolina, Tennessee and Colorado. From steering system-wide quality improvement initiatives and introducing/expanding orthopedic service lines, to leading the charge on opening a multi-million dollar ambulatory surgery center, Guinane has extensive experience with demonstrated successes. She served as vice president at one of six hospitals in the country to adopt quality improvement strategies as implemented in manufacturing and industry, and the hospital was featured in the book Striving Toward Improvement: Six Hospitals in Search of Quality published by the Joint Commission on Accreditation of Healthcare Organizations. Guinane has authored and co-authored numerous books on various health care topics, including outpatient policies, improving quality in the outpatient setting and analyzing clinical care pathways. She also has published several articles in the Journal for Healthcare Quality and the American Heart Hospital Journal, and presented at National Association for Healthcare Quality, Institute for Healthcare Improvement and National Association for Healthcare Quality national conferences on topics such as health care quality, data analysis and process improvement.

Members  Nonmembers

High Reliability Organizations: The Journey Toward Zero Harm

Date/Time: Tuesday, April 18, 2017, Noon-1 pm CST 
Speaker: Ann Scott Blouin, RN PhD FACHE
Member: $0
Nonmember: $89

This presentation will discuss the concept of high reliability in healthcare and its emergence as a strategic imperative. Deriving core principles central to high reliability in other industries, Dr. Blouin will describe how interpretation of these principles have led many systems to move toward declaring ‘zero harm’ to patients and staff as the most important long-term goal. The presentation will highlight The Joint Commission’s work on progressing toward high reliability, including publications highlighting various health systems’ achievements. The essential sponsorship of the organization’s board, health care leaders, physicians, nurses and quality professionals will be discussed. This topic is critical as patients and staff continue to be harmed through ineffective processes, faulty systems and structures and inadequate barriers to human error. Hospitals are currently financially penalized for patients who develop healthcare-acquired conditions (e.g. infections, falls, pressure ulcers, readmissions). Thus the human and the financial costs of serious safety errors can be astronomical.

  • Discuss the background principles and practices critical to industries who have focused on high reliability.
  • Define the integrative nature of effective leadership, safety culture, and a formal process improvement methodology in working toward high reliability
  • State barriers common to health systems and hospitals who are striving toward zero harm

Ann Scott Blouin, RN PhD FACHE, is the Executive Vice President of Customer Relations at The Joint Commission. In this position, Dr. Blouin focuses on building external customer and stakeholder relationships, primarily in the hospital and health system market. She gathers customer ideas and feedback, assisting in guiding business development and customer retention strategies. Dr. Blouin has published and presented extensively on topics focused on health care, patient care quality and safety as well as nursing, and served as an adjunct faculty member at several Chicago area schools of nursing and medicine. She currently serves on the National Patient Safety Foundation Board of Directors, America’s Essential Hospitals Institute Board, and as an editorial advisor for the Journal of Nursing Administration.


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Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights.