Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar.

Run, Cover, Avoid! - What You Shouldn't (and Should) Be Doing When Things Go Wrong: A Comprehensive RCA Overview

Date/Time: Tuesday, February 21, 2017, Noon-1 pm CST
Speaker: Shawna Forst, CPHQ
Member: $0
Nonmember: $89

  • Understand the method and provide relevant examples that will aid in deciding which events should be escalated to a root cause analysis (RCA).
  • Identify each step of a root cause analysis
  • Demonstrate the required action items for each step of an RCA.
  • Recognize when an event needs to be shared externally.
  • Identify lessons learned/tips from stories/examples and aggregate review and discuss how to implement it in your own environment.

When things go wrong organizations can inappropriately respond to fear and stress, or they can continue to carry out their mission with professionalism and compassion. Which method do you prefer? This learning lab takes you through each step of a root cause analysis (RCA), providing relevant examples along the way. Beginning with reporting, through charting an RCA team and discovering the cause, ending with the follow up and external agency reporting, this lab will give you straightforward answers to your RCA questions and make it applicable for your own practice. Even if you have experience in conducting RCA’s, this lab will serve as a great overview and give those extra tips and even a little healthy humor.

Shawna Forst is the Service Excellence Manager Pella Regional Health Center. Her roles include oversight of the patient experience and of the organization’s Lean efforts. She has also held prior positions in quality, safety, risk management and emergency preparedness. Shawna graduated from Simpson College in 2002 with a Bachelor of Arts in Physical Education and a Coaching Endorsement. She began her healthcare career in 2004 as a technician in a cardiac unit. In 2010 she became a Certified Professional in Healthcare Quality (CPHQ) and received her LEAN Green Belt certification in 2014. She also holds certification to teach Crisis Intervention Training, A.L.i.C.E. violent intruder training, and LEAN methodology. Shawna is co-author of the book Lean Healthcare in Action: A Practical Guide to Streamlining Processes (HCPro, Inc., 2010) and was the 2014 winner of the NAHQ State Excellence Award in the newsletter category. 2016 President of the Iowa Association for Healthcare Quality, Shawna has a passion for quality from a unique perspective.

Members  Nonmembers

Experiences in Managing Integrated Quality/Safety Projects Across a Large Health System

Date/Time: Wednesday, March 29, 2017, Noon-1 pm CST 
Speaker: Carole S. Guinane, MBA RN CPHQ
Member: $0
Nonmember: $89

To survive in an industry challenged by increased transparency and a new set of rules levied by value driven strategy and reform, healthcare systems must consistently deliver higher quality, cost effective and efficient outcomes. Providers have to be good at doing more with less. This presentation will provide a success story, sharing what worked in defining structure, process and outcomes, to reduce hospital acquired VTE’s through a multidisciplinary system approach.

  • Review the system level structural and tactical approach used for delivering information and deploying clinical change.
  • Enhance comprehension on how to engage physicians around the system for their buy in and address any concerns before a clinical algorithm was approved.
  • Clarify how to set objectives and deliverables, define the project scope, identify resources, surface risks and barriers, develop a budget and establish a timeline for successful completion of a large scale project.
  • Appreciate the value of using scientific evidence information, subject expert knowledge, process information, innovation ideas, and consensus tools.

Carole S Guinane has extensive experience at the corporate vice president and vice president levels at health care systems in Virginia, North Carolina, Tennessee and Colorado. From steering system-wide quality improvement initiatives and introducing/expanding orthopedic service lines, to leading the charge on opening a multi-million dollar ambulatory surgery center, Guinane has extensive experience with demonstrated successes. She served as vice president at one of six hospitals in the country to adopt quality improvement strategies as implemented in manufacturing and industry, and the hospital was featured in the book Striving Toward Improvement: Six Hospitals in Search of Quality published by the Joint Commission on Accreditation of Healthcare Organizations. Guinane has authored and co-authored numerous books on various health care topics, including outpatient policies, improving quality in the outpatient setting and analyzing clinical care pathways. She also has published several articles in the Journal for Healthcare Quality and the American Heart Hospital Journal, and presented at National Association for Healthcare Quality, Institute for Healthcare Improvement and National Association for Healthcare Quality national conferences on topics such as health care quality, data analysis and process improvement.

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Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights.