Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab.

Changing the Out in Outcomes

Date/Time: Wednesday, June 21, 2017, Noon-1 pm CST 
Speaker: Thomas Smith, DNP MA RN CPHQ
Member: $0
Nonmember: $89


This session is designed to address the impact of performance improvement initiatives on patient/client outcomes. Utilizing real day examples, we will walk through strategies to address gaps in care which impact these anticipated outcomes. Multiple setting providers have an obligation to provide the best care possible, and although incidences occur, providers should be cognizant of the need for preventive strategies.

At the end of this session, the participant will:

  • Describe performance improvement (PI) process.
  • Identify the benefits of PI strategies to impact/improve outcomes.
  • Apply PI strategies in daily operations.

Dr. Smith is the regional director for quality and clinical transition for Community Health Systems (CHS), Inc., based in Franklin, TN. CHS, Inc., currently owns and operates 195 hospitals in 29 states, and Thomas has responsibility for hospitals predominantly in the states of Florida, Georgia and South Carolina. Thomas currently oversees clinical transition and care management, and assists the facilities with following State and Federal regulations. Working with the administrative teams, Thomas provides oversight and feedback on internal processes, including assistance with performance and process improvement. Thomas is the former President of NAHQ and has been active in the Virginia State Association. Dr. Smith has over 35 years of experience in nursing, and also serves as adjunct faculty for masters programs in nursing and healthcare administration.

Not a member? Join NAHQ and you’ll receive access to Learning Labs for free!

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. Please complete the entire purchase process at $0 in order to ensure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Industry Insight.

eCQM Lessons Learned and How to Prepare for 2017 Submissions

Complimentary webinar for members and nonmembers, sponsored by Nuance.

Date/Time: Wednesday, June 14, 2017, Noon - 1 pm CST
Speaker: Catherine Gorman-Klug, RN MSN
Member: $0
Nonmember: $0

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The electronic clinical quality measures (eCQM) trial balloon has been floated, but what was the result? If you are a quality, HIM or IT professional working with or managing eCQM submissions, you won’t want to miss this web session with lessons learned and recommendations for how to improve performance in the next submission. During this session, you will learn:

  • Why detailed reports and analytics are critical to success
  • How to capitalize on clinical documentation improvement efforts to improve next years’ submissions
  • Why data mapping for EHRs will be critical to ensure future success
  • What may be in store for 2017 reporting based on the recent CMS inpatient proposed rule

Presenter - Catherine Gorman Klug, RN MSN

Cathy has over 30 years of experience in healthcare. She has extensive experience in project design, implementation, and management. In her current role as Product Manager, she is responsible for product strategy and product marketing for Nuance’s quality products. Previously, as a Corporate Director of Privacy and Data Security, she was responsible for compliance with requirements imposed by HIPAA, and other regulatory and accreditation standards for an integrated health system with over 7,000 employees. She holds a Master’s of Science in Nursing Administration from Seton Hall University.