Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession.
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Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab.
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Date/Time: Friday, June 29, 2018, 1 pm - 2 pm CT
Speaker: Bert Thurlo-Walsh, RN MM CPHQ, and Gloria Stone Plottel, MS MBA
This Learning Lab covers the implementation of 5-Stage Process for Ensuring Patient and Family Advisory Council (PFAC) advice to improve patient experience and quality. Newton-Wellesley Hospital has been collaborating with its PFAC to improve quality and patient and family engagement in the hospital’s departments. At PFAC meetings, health system leaders have discussions with PFAC about problems and receive experience-based solutions – something satisfaction surveys can not provide.
Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights.