Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

Let Your Data Speak for Itself: Master Insightful Data

Date and Time: 
Thursday, January 23, 2020, 12-1 pm CT

Kristen Geissler, MS PT MBA, and Beth Greskovich
Berkeley Research Group, LLC

How do you tell the best story with your data to multiple audiences? How do you simplify complex data and messages into impactful and actionable reports? This session will demonstrate best practices related to data display and analysis visualizations using various tools and products. The attendee will see examples of effective and ineffective data display as well as learn tools and techniques to ensure accurate communication of quality data and outcomes.


Learning Objectives:

  • Demonstrate key components of data display
  • Compare and contrast different types of charts and visualizations
  • Create concise and impactful data displays
  • Apply best practices of communication of outcomes to different audiences

Kristen Geissler has 25 years of healthcare quality experience, with a focus in quality measurement and accountability, particularly quality-based reimbursement and alternative payment methodologies, as well as quality and performance improvement process and design. Prior to her consulting career, Ms. Geissler was the Director of Quality Improvement for a Maryland health system. Her clinical background, hospital operations experience and consulting experience is an asset to healthcare provider clients, including hospitals, health systems, academic medical centers, and physician practices.

What We Talk About When We Talk About Population Studies

Date and Time: 
Wednesday, February 19, 2020, 12-1 pm CT

Jason Gillikin, BA CPHQ

In this webinar, we will review the experience of a mid-sized health plan that undertook a comprehensive study of its member population. We will review the specific steps necessary to study a population of interest, as well as outline the specific data-acquisition and analytics needs that must partner with clinical expertise to derive a meaningful map of the population. Armed with this study, decisions about interventions and priorities become more clear and less open to subjective prioritization. Key concepts include relative risk and magnitude-vs-impact assessment. Using a population study to inform quality planning is essential to targeting the right people with the right intervention at the right time and with the right level of intensity.


Learning Objectives:

  • Develop a population study
  • Assess the relative value of social determinants of health and incorporate relevant SDHs into a population registry
  • Segment populations based on relative-risk scores to fine tune the delivery of high-cost, high-value services
  • Identify outliers in a population that might warrant special case-management intervention

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Certified Professional in Healthcare Quality® (CPHQ)

Info Sessions

Dates and Times:
Wednesday, March 18, 2020, 12-1 pm CT
Wednesday, September 23, 2020, 12-1 pm CT

During these one-hour webinars, you'll learn more about the industry-standard and only accredited certification in healthcare quality, the CPHQ.

Register - March 18      Register - Sept 23