Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

Learning Lab: Moving From Inefficient Meetings to Powerful Teams

Date and Time: Wednesday, March 27, 2019, 12-1 pm CT
Speaker: Ellen Hargett, RN CPHQ

This session is intended to enable the Quality Professional to drive organizational improvement, by changing the culture from one of traditional committees to data-driven, action-oriented teams. Despite increasing demands and limited resources, this Quality Program, in a resource-poor community hospital system, has successfully driven dramatic operations improvement in length of stay, healthcare acquired infections and complications, by sun-setting committees and chartering small dynamic teams. In this session, attendees will learn the difference between action-oriented teams and traditional committees, quantify their value and/or cost, and acquire simple tools for powerful facilitation.


Learning Objectives

  • Differentiate between a committee and a team
  • Quantify the cost of existing committees vs data-driven teams
  • Implement driver diagrams for key performance metrics


As Executive Director of Quality for a three-hospital system in a competitive urban environment, Ellen Hargett has overseen a quality program restructure which has received national recognition for its outcomes. In 2016 and 2017, her organization received the Truven Healthcare Advantage award for Quality and Efficiency. The award was granted based on the reorganization of the quality program, including structure and processes, and the dramatic impact on outcomes such as mortality, complications and length of stay. The program is unique in that it is data driven, formally engages physicians, and integrates information from bench marking applications. Their successes and challenges will appeal to a broad audience of people invested in improving healthcare quality. Ellen has spoken and several national and state quality conferences and is recognized for her down-to- earth, candid presentation style as well as bringing humor and transparency to complex information.

Members: $0
Nonmembers: $89

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on-demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.