Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

Are We In the Green? Adventures in Missing the Point and Measuring What Matters

Date and Time: 
Friday, November 22, 2019, 12-1 pm CT

Stephen Durkota, MSHI RN CPHQ

Healthcare organizations are inundated with data. Dashboards, reports and measures of all sorts abound. Are all measures equal? How can we tell if the resources spent on process compliance are actually producing an acceptable return in terms of outcome? This session will provide attendees with a strategy for answering these questions. Through group discussion, case studies and integration of quality management methods with the execution framework used by Google and other organizations changing the world, attendees will leave with a clear strategy for driving change in their organizations by measuring what matters.


Learning Objectives:

  • Participants will learn the importance of treating data as an asset.
  • Participants will learn about the life cycle of a performance measure. They will be given a methodology for identifying which measures aren't truly effective. Statistical methods for assessing independence will be discussed.
  • Participants will leave with a practical model for creating new process measures, quantifying their effectiveness and knowing when it's time to "pull the plug."

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Patient Safety Culture 20/20: A Clear View of the Future

Brought to you by Beterra Health

Date and Time: 
Thursday, December 12, 2019, 12-1 pm CT
Daniel Baily, CEO, Beterra Health

Assessing and improving patient safety culture is a critical competency for healthcare systems and quality professionals alike. However, most organizations struggle to administer surveys, make sense of results, and improve in an effective way.

This Industry Insights webinar will cover new AHRQ safety culture surveys, evolving mandates and effective strategies for acting on patient safety culture data.


Webinar participants will:

  1. Summarize the landscape of new patient safety culture surveys and mandates
  2. Examine emerging applications of patient safety culture data
  3. Illustrate efficient and effective approaches to safety culture improvement

Certified Professional in Healthcare Quality® (CPHQ)

Info Sessions

Date and Time:
Wednesday, December 4, 2019, 12-1 pm CT

Learn more about the industry-standard and only accredited certification in healthcare quality, the CPHQ, by joining us for an upcoming info session. NAHQ hosts these complimentary webinars each quarter.

Register - Dec. 4