Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs! 

Learning Lab: Evolution to Revolution: Past, Present, and Future of HQ

Date and Time: Thursday, May 30, 2019, 12-1 pm CT
Speakers: Tina Schoen, MBA BSN RN NEA-BC CPHQ and Amy Bell, DNP RNC NEA-BC CPHQ

By reviewing the evolution of healthcare quality and identifying key attributes and skills of contemporary and future quality professionals, attendees will be able to apply lessons learned to revolutionize their healthcare quality department. Healthcare quality is in the midst of a revolution, both in focus and expected skillsets. Previously, the role of healthcare quality was quality assurance, with a retrospective and reactive approach to identifying opportunities. The contemporary approach is centered on calculated and deliberate improvement programs. As the healthcare industry shifts from volume to value, the development and implementation of a strong, dynamic quality program is imperative. The performance expectations of quality professionals from clinical and business leaders increase exponentially every year. Quality professionals are now expected to be systems thinkers and change agents. Professionals with advanced degrees are crucial into navigating the complexity of the healthcare system and revolutionizing the industry into a desired future state.


Learning Objectives

  • Apply concepts learned to revolutionize the organizational quality department
  • Discuss the evolution of healthcare quality in the United States
  • Identify the importance of highly skilled and educated quality teammates to lead organizational change


Tina Schoen is a Quality Outcome Specialist for Atrium Health in Charlotte, NC. She has responsibility for corporate quality outcomes for the Atrium Health Musculoskeletal Institute and recently for the service lines of the Carolinas Hospitalist Group and Academic Internal Medicine. She has been in healthcare for 20 years, with over 10 years of management experience in a variety of Nursing Leadership positions with Atrium Health. Ms. Schoen has clinical experience in Medical-Surgical, Trauma Intensive Care and Emergency Care. She earned her Bachelor's of Nursing at James Madison University and holds a Master’s in Business Administration with concentration in Healthcare Services Administration from Strayer University. Ms. Schoen is active in her professional organizations by serving on the Board of Directors for the North Carolina Association for Healthcare Quality and the North Carolina Nurses Association.

Amy Bell is the Director of Quality for Women’s and Children’s Services for Carolinas HealthCare System (CHS), a 40+ hospital system located in North Carolina and South Carolina, and has worked for the system for 22 years. She has 18 years of obstetrical experience, with 10 years in the nurse manager role, and five years of experience in quality improvement. She graduated from Duke University with her Doctor of Nursing Practice and received undergraduate and graduate degrees in nursing from The University of North Carolina at Chapel Hill. She led CHS’s improvement initiative for reducing the nulliparous cesarean delivery rate and the obstetrical hemorrhage initiative. Dr. Bell is the leading author on a quality improvement article published in the November 2017 issue of Obstetrics & Gynecology on reducing nulliparous cesarean birth rates across a large health care system. She is interested in improving maternal morbidity and mortality on a global scale. She is a standing member of the National Quality Forum (NQF) Perinatal and Reproductive Health Team and was a 2014 NQF Maternity Action Team Member for Early Elective Delivery rate reduction strategy. Dr. Bell is IHI Faculty and a 2016 Association of Women's Health, Obstetric, and Neonatal Nurses (AWHONN) Emerging Leader. She received the 2016 Quality Professional of the Year Award from the North Carolina Association for Healthcare Quality. She has presented nationally at AWHONN, Premier, and IHI and webinars for the CMS’s Partnership for Patients and AWHONN.

Members: $0
Nonmembers: $89

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on-demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Info Sessions

Learn more about the industry-standard and only accredited certification in healthcare quality, the Certified Professional in Healthcare Quality® (CPHQ), by joining us for an upcoming info session. NAHQ hosts these complimentary webinars each quarter, which are scheduled for June 12, September 4, and December 4.