Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 847.375.4720 between 9 am-6 pm ET/8 am-5 pm CT, Monday-Friday.

Can’t attend live? All on demand webinars are complimentary to NAHQ members. Access them through the Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! Up to one hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. They are $89 for nonmembers. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab. 

Inseparable Link between Quality and Operations: Leveraging High-Reliability and Change Management

Date and Time: 
Tuesday, October 29, 2019, 12-1 pm CT

Megan Gillespie, MBA MSN RN NE-BC
Interim Chief Nurse Executive, Patient Care Services, at Kaiser Permanente

In this webinar, "Inseparable Link between Quality and Operations: Leveraging High-Reliability and Change Management," Megan will share Kaiser Permanente's re-imagined approach to operational efficiency and care coordination leveraging the principles of high-reliability, improvement science, and integrating a change management strategy into our Patient-Centered Clinical Transformation journey resulting in a 30% reduction in total harm (78 patients protected, 729 days avoided and $1.5 million dollars in savings), as well as a 40% improvement in Emergency Department to admitted bed placement, 0.25 reduction in Length of Stay and top KP Large Hospital HCAHPS performer. The successful implementation of Patient-Centered Clinical Transformation is a result of targeted strategies aimed at achieving high-reliability demonstrated through the launch of the Patient Progression Hub. An operations center whose design/development was guided by the following goals: placing patient at the center of process, harmonizing care coordination hand-offs, elevate professional practice to top of license, assess leadership capabilities through reinforced education and training, and fostering innovation at the point of care.


Learning Objectives:

  • Developed tiered huddles that improve quality outcomes
  • Establish an inseparable link between hospital operations and clinical quality
  • Integrate change management strategy with improvement science
  • Implement High-Reliability principles to improve operational and quality outcomes

About Megan
Megan is an experienced, passionate, outcome oriented Healthcare leader that leverages dual masters’ degree foundation, in business administration (MBA) and healthcare leadership (MSN). She is board certified by American Nurses Credentialing Center in executive nurse leadership. Megan brings experience across both outpatient and inpatient operations with a proven track record of performance improvement, enhancing staff engagement, improved HCAHPS and cost effectiveness. Megan exhibits a focus on transforming teams through awareness of quality, financial impact, engagement in action plans and celebrating successes.

Not a member? Join NAHQ, and you’ll receive complimentary access to Learning Labs!

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. The Industry Insight webinars are complimentary to both NAHQ members and nonmembers. The on demand version of each Industry Insight is available to NAHQ members in the Catalog within 48 business hours after the webinar takes place.

Managing the Tides: Navigating our Way to High Reliability

Brought to you by

Verge Health

Date and Time: 
Wednesday, October 23, 2019, 1-2 pm CT

Greg Nobles, Patient Safety Officer, Tidelands Health
Laura Sousa, Manager Risk Management, Tidelands Health
Chris Rees, Vice President of Clinical Transformation, Tidelands Health

The path to high reliability is like swimming in the ocean and trying to get back to shore. When the tide is coming in, it is easy. The waves help push you toward the shore and to your destination. If the tide is going out, it is much harder. The waves work against you pulling your feet out from under you. Occasionally a rip tide comes along dragging you out to sea and off course.


This presentation will detail the high reliability voyage of Tidelands Health, a three-hospital health system with over 200 providers and 1,800 employees on the coast of South Carolina. There will be an overview of where they started, where they are now, and where they want to be in the future. Along the way, there will be discussion on how Verge’s products helped Tidelands Health stay on course when the tides were falling and avoid rip tides all together.

Looking Forward to 2020: Preparing for Surveys in the New Year

Brought to you by


Date and Time: 
Wednesday, November 6, 2019, 12-1 pm CT
Bud Pate, VP Compliance Content, The Greeley Company

This webinar will review trends and patterns in Joint Commission and CMS survey findings, and outline the best way to prepare for routine and for-cause surveys in the coming year.


Attendees will learn how to:

  • Implement new and revised Joint Commission and CMS requirements
  • Manage leadership expectations with respect to survey results in the new year
  • Design an effective approach to survey preparation and response

Certified Quality in Healthcare Professional® (CPHQ)

Info Sessions

Date and Time:
Wednesday, December 4, 2019, 12-1 pm CT

Learn more about the industry-standard and only accredited certification in healthcare quality, the CPHQ, by joining us for an upcoming info session. NAHQ hosts these complimentary webinars each quarter.

Register - Dec. 4