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Why Competency Standardization Matters for Improvement: An Assessment of the Healthcare Quality Workforce

September 2021

Healthcare transformation requires a healthcare quality workforce with the requisite expertise to lead, oversee, and implement positive change within healthcare organizations.

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NAHQ Insights

Research

Introduction: This study describes the work of healthcare quality professionals during the COVID-19 pandemic, highlighting the successes and challenges they faced when applying their expertise in performance and process improvement…

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Guest Editorial

Authors Shayann Ramedani, MD, MEd Medical Student, Researcher, Penn State College of Medicine Peter Pronovost, MD, PhD Chief Quality and Clinical Transformation Officer, University Hospitals   On occasion, NAHQ invites…

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Guest Editorial

As the COVID-19 pandemic evolves into an endemic, organizations are eager to return to the new normal. However, the timing of becoming an endemic and the definition of new normal…

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Guest Editorial

As we all develop as leaders, it is worth noting that several of our leadership skills tie back to a subject many of us did not like as kids –…

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Whitepaper​

As COVID-19 emerged in 2020, healthcare leaders, providers and staff quickly pivoted and put their full focus towards addressing the pandemic. Run-the-business efforts were minimized, so that the world could respond to a single clinical condition. Our ability to react and respond was extraordinary, and our resolve and endurance have proved heroic.

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Whitepaper​

A key enabler to achieving healthcare excellence is a coordinated healthcare workforce that unifies to challenge traditional thought and uses quality processes to achieve better outcomes. A multidisciplinary team approach…

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News from NAHQ

Unleash the Potential of Your Quality Workforce

Modern Healthcare

August 2021 Executive Insights Interview with Stephanie Mercado Workforce development is often an unrecognized and unmet need in healthcare organizations. Read More NAHQ Launches Groundbreaking Research on Why Competency Standardization…

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March 2021 Stephanie Mercado, David Nash, Eric Weaver, Michael Leavitt The key enabler for the future of the healthcare industry is workforce readiness to deliver on the promise of high…

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November 2020 Stephanie Mercado Healthcare will face a dire financial imperative to close the quality gap in the post-pandemic era. Read More NAHQ Issues New Report on Healthcare Quality Workforce…

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Leading a Quality Improvement Revolution

Race to Value Podcast

August 2020 Accountable Care Learning Collaborative at Western Governors University Join the conversation with NAHQ CEO Stephanie Mercado as she discusses how NAHQ is leading the quality revolution with its…

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January 2020 Stephanie Mercado Aligning healthcare employees on the same industry-standard quality competencies will prepare them to provide the uncompromising care and value that patients deserve. Read More NAHQ Issues…

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June 2019 Stephanie Mercado Enlightened healthcare organizations are moving upstream to focus on workforce competency development. Read More NAHQ Issues New Report on Healthcare Quality Workforce CHICAGO (May 2, 2019)…

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